Frequently asked questions

Most bookings are based on time. Our standard rate is $35 per hour per cleaner with a minimum of 2 hours per visit. Amounts are shown before HST; HST is added as required in Ontario (13%).

We bill by total labour time (person-hours). Example: 2 cleaners × 2 hours = 4 labour hours.

On the Request a Cleaning page we use your details to generate a non-binding planning estimate. The final invoice is based on actual time on site and confirmed with you before we start.

The estimate on the request form is based on typical homes and offices in the St. Marys and Stratford area. It uses the information you provide — size, floors, bedrooms, bathrooms, frequency and add-on tasks — to calculate a realistic planning range.

It is still an estimate, not a final invoice. Before starting, we confirm the scope and priorities. The final invoice is based on actual labour time on site (person-hours).

On the Request a Cleaning form you choose the type of service:

Basic / maintenance cleaning — regular visits to keep your home under control.

Deep cleaning — a more detailed top-to-bottom clean (more time per room).

Move-in / move-out — detailed cleaning for empty or nearly empty properties (inspection-ready focus).

Commercial / office cleaning — time-based cleaning for offices, clinics, small retail and similar spaces with a confirmed scope.

Yes. On the Request a Cleaning page you can switch from “Full space” to “Specific tasks only”. In this mode you select only the tasks you need.

The form calculates a planning estimate based on typical durations. The 2-hour minimum still applies for standalone visits. If tasks are combined with cleaning at the same address, billing is based on total combined time.

Yes. We normally bring our own products, cloths and basic equipment suitable for most homes and small offices. If you prefer specific products for certain surfaces, note this on the request form and we will follow your instructions.

St. Marys is our home base. We regularly serve St. Marys, parts of Stratford (by agreement), and nearby communities within approximately 15–20 km. For further addresses, availability depends on timing, route, and job scope.

You do not have to be home. We agree on access in advance (keys, lockbox, building entry, etc.). Access details are used only for scheduled visits and follow your instructions.

We’re used to working in homes with dogs and cats. You can describe pet rules on the request form. We follow your instructions for gates, doors, crates, and keep pets safe during the visit.

You can reschedule or skip a visit — we ask for as much notice as possible so the time can be offered to someone else. For recurring clients, skipping may make the next visit take slightly longer; we confirm before we start.

We do not handle heavy construction debris, biohazard/mould remediation, sewage issues, unsafe-height work, or junk hauling. If unsure, describe it in the request notes and we’ll confirm what’s included.

Typically payment is due on the day of service once the visit is complete. We provide a summary of labour time (person-hours) and scope completed. Amounts are before HST; 13% HST is added in Ontario.

We agree on a typical scope, frequency and preferred time window. The first visit may take longer (especially if a deep clean is needed). After that, visits usually stay close to the same time unless scope changes, traffic increases, or add-ons are added.