1) What information we collect
A) When you request a cleaning
When you submit a request on our “Request a Cleaning” page, we collect the information you enter, which may include:
- Contact: first name, last name, email, phone.
- Address: street address, city, postal code.
- Service details: plan type (full space / specific tasks / commercial), preferred time window.
- Home details (full space): property type, floors, occupancy, bedrooms, bathrooms, frequency, cleaning type.
- Add-ons (full space): selected add-on services and optional counts (e.g., windows).
- Tasks (specific tasks): selected tasks and quantities (e.g., windows, kitchen, bathrooms, garage, seasonal work).
- Commercial details (commercial plan): business type, size, floors, frequency, selected areas/add-ons and quantities.
- Optional details: pets, parking/access notes, additional message/notes.
B) When you contact us
When you use our contact form, we may collect your name, email, topic, and message.
C) When you create an account
If you register an account, we collect account details such as your name and email. Your password is handled by WordPress and stored using secure hashing (we do not store your password in plain text). You may also provide optional details like phone and address.
D) When you update your account profile
If you use the “Account Profile” page, you can store/update your default contact information, default address, home details, cleaning preferences and preferred add-ons to help pre-fill future requests.
E) Technical and security information
For security and spam prevention, we may process technical data such as IP address and basic request metadata (for example, to detect duplicate submissions or spam patterns).
F) Cookies
WordPress may use essential cookies for login/session and basic site functionality. We may also use anti-spam or security-related cookies (for example, reCAPTCHA).
2) How we use your information
- To receive, review, and respond to your cleaning request or message.
- To contact you and confirm service details, scheduling, scope, and pricing.
- To create and manage a request record in our system.
- To pre-fill your future requests if you have an account.
- To prevent spam, fraud, and abuse (including reCAPTCHA verification).
- To maintain and secure our website and service operations.
3) How information is stored
Information submitted through our forms may be stored in our WordPress database and used to manage service requests. Cleaning requests may be saved as internal records (for example, an order/request entry with related details).
Limited technical logs may exist for troubleshooting and security (for example, mail delivery logs or error logs).
4) Email communications
When you submit a cleaning request or contact form:
- We send a notification email to info@stmaryscleaning.ca.
- We may send a confirmation email to the email address you provided.
5) Google reCAPTCHA
We use Google reCAPTCHA to reduce spam and abuse on our forms. reCAPTCHA may collect information about your device and interactions to determine whether you are a human. This processing is subject to Google’s Privacy Policy and Terms of Service.
7) Data retention
We keep information only as long as needed for service operations, customer support, record-keeping, and legal/accounting requirements. You may request deletion of your account or certain data where applicable.
8) Security
We take reasonable measures to protect information, including access controls and standard WordPress security practices. However, no method of transmission or storage is 100% secure.
9) Your rights and choices
You may request to access, correct, or delete your personal information, subject to legal and operational requirements. To make a request, email us at info@stmaryscleaning.ca .
10) Children’s privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
11) SMS privacy & text messaging
St. Marys Cleaning sends text messages related to service requests, appointment confirmations, scheduling updates, and other service-related notifications.
You provide consent to receive text messages by submitting your phone number through our website forms or service request processes.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
12) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above will be revised when changes are made.
13) Contact us
If you have any questions about this Privacy Policy, contact us at:
St. Marys Cleaning
Email:
info@stmaryscleaning.ca
Website: stmaryscleaning.ca